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Help centre

Quick answers about racing, scoring, progression, accounts, and safety.

Starting a race

  • Quick Dash is the casual mode. Complete one Quick Dash to unlock Ranked.
  • Crown Circuit is Ranked. Wins and losses change your Crowns and rank.
  • Both racers receive the same question and the answer reveals after both players lock in.

Scoring and the finish

  • A correct answer earns base points plus a speed bonus, so faster correct answers move farther.
  • Momentum, routes, and equipped power-ups can change the points earned on a question.
  • Rounds still finish cleanly after someone reaches the line; the final result uses the locked server score.

Progress and cosmetics

  • Races award XP and Miles. Daily, weekly, level, and Mastery goals provide additional rewards.
  • Outfits, headwear, trails, avatar frames, profile banners, and power-ups are managed in the Locker.
  • Miles are earned in-game. Gem purchases remain unavailable during beta.

Accounts and email

  • Use Forgot password on the login page if you cannot access a password account.
  • Verification messages can occasionally enter Spam or Junk. Marking them as safe helps future delivery.
  • Settings lets you download your data, change preferences, sign out, or permanently delete the account.

Safety and fair play

  • Open another racer’s profile to block or report them. Blocked racers cannot send requests or challenges.
  • Use “Flag this question for review” during a race if a fact, image, or answer appears wrong.
  • Bots, scripts, answer lookup tools, exploits, harassment, and inappropriate usernames are not allowed.

Still need help?

Include your username, device, browser, and what happened. Never send your password or an authentication code.

support@playvelion.io